Terms and conditions

(M3 Healthcare B.V. trading as Kliniek Zuidas)

Article 1 – Definitions

In these general terms and conditions, the following definitions apply:

1. Practice: M3 Healthcare B.V. trading as Kliniek Zuidas, located in Amsterdam.

2. Patient: the natural person who enters into a treatment agreement with the Practice.

3. Treatment agreement: the agreement as referred to in Article 7:446 of the Dutch Civil Code (Medical Treatment Agreement Act – WGBO).

4. Treatment: all medical and dental care provided by or on behalf of the Practice to the Patient.

Article 2 – Applicability

1. These general terms and conditions apply to all treatment agreements and other legal relationships between the Practice and the Patient.

2. Deviations from these terms and conditions are only valid if agreed in writing and explicitly with the Practice.

Article 3 – Formation of the treatment agreement

1. The agreement between the Practice and the Patient is established at the moment the appointment for a treatment is confirmed.

2. The Practice may refuse treatment if there are valid reasons to do so, for example in the absence of the necessary medical information or in the case of outstanding payments.

Article 4 – Appointments, cancellation and no-shows

1. An appointment can be changed or cancelled free of charge up to 24 hours in advance.

2. In the event of a no-show or cancellation within 24 hours, the Practice reserves the right to charge for the scheduled treatment or consultation time.

3. The Patient must arrive on time for the treatment.

Article 5 – Payment and invoicing

1. Payments are processed via Infomedics.

2. The patient receives an invoice from Infomedics that can be submitted to the health insurer.

3. Oral and maxillofacial surgical treatments fall under the basic health insurance; the Patient remains responsible for paying the deductible or any costs not reimbursed by the health insurer.

4. If an invoice is not paid (on time), the Patient is in default and collection costs may be charged.

Article 6 – Obligations of the patient

1. The Patient is obliged to provide complete and accurate (medical) information relevant to the treatment.

2. The Patient must follow the instructions and advice of the practitioner.

3. The Patient must behave respectfully towards staff of the Practice and other persons present.

Article 7 – Liability

1. The Practice is only liable for damage that is the direct result of an attributable shortcoming in the performance of the treatment, insofar as the Practice is insured or should reasonably have been insured.

2. Any liability of the Practice is limited to the amount paid out in the relevant case by the professional liability insurance.

3. The Practice is not liable for damage resulting from incorrect or incomplete information provided by the Patient.

Article 8 – Intellectual property

1. All information, brochures, advice and other materials provided by the Practice are intended exclusively for use by the Patient and may not be reproduced or made public without written permission from the Practice.

Article 9 – Complaints procedure

1. Complaints about the treatment or services must be submitted to the Practice as soon as possible, but no later than 2 months after discovery.

2. The Practice has a complaints procedure in accordance with the Healthcare Quality, Complaints and Disputes Act (Wkkgz).

3. If a complaint cannot be resolved through consultation, the Patient may contact an independent dispute resolution body or the competent court.

Article 10 – Applicable law and competent court

1. The legal relationship between the Practice and the Patient is exclusively governed by Dutch law.

2. Disputes will be submitted in the first instance to the competent court in Amsterdam.

Article 11 – Amendments

1. The Practice is entitled to amend these general terms and conditions.

2. Amended terms and conditions apply from the date of publication on the Practice's website, unless otherwise indicated.